SUPPORT
Warrant Support
The systems we propose include a warranty on the products and solutions. Being an authorized partner for some of the top international manufacturers in our sector, PVS provides a thorough guarantee on all of its goods as well as services and spare parts support.
Our manufacturers and suppliers completely support us in providing full support for the systems we sell thanks to our exclusive partnerships with them.
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Service Level Agreement
- PVS has all of the resources necessary to sustain the systems it sells for the duration of their useful lives under one roof.
- We provide extensive assistance through Service Level Agreements even after the warranty period has passed in order to ensure that our customers are able to utilize the purchased systems to their full potential.
- We provide customers with solutions that best support their purchased systems by offering a variety of Service Level Agreements against their unique costs.
- Customers can submit warranty-related concerns with our help desk, which was established under our Customer Relationship Management (CRM) team, and we’ll assign personnel for remote, onsite, or service centre support as necessary.
- Specifics of the SLA provision must be sought by our support teams in accordance with the purchased system(s).
Repair & Supplies
- PVS has unique agreements with its manufacturers and suppliers that allow us to maintain a wide variety of replacement parts for the systems and hardware we sell. Our qualified engineers have the training, tools, and authorization necessary to carry out hardware repair or replacement in order to diagnose faults and correct them.
- We have made plans to receive direct manufacturer help in the event that any defect necessitates it, either in our workplace OR at their workplace, depending on the circumstance.
- In addition, as a one-window solution for our clients, we maintain a sufficient supply of the numerous system components and peripherals that any client may occasionally require.
- Upon request from the customer, we can arrange for certain parts or peripherals.
